FAQs about the Dietitians On Demand Shop

Everything You Need To Know About the Dietitians On Demand Shop

Below are some FAQs about our on-demand content:

How to access your content

How do I access the on-demand content I have downloaded from the Dietitians On Demand shop?

Click here to access your content. If this is your first time logging in, you may need to create an account. Accounts are created using the email you used during checkout.

Click here to view a video demonstration for navigating your account.

Can I access all of my content in one place?

Yes! Click Access My Content in the top header bar of our shop. You may be prompted to sign in. Then, you'll be redirected to a page titled "Student Dashboard." All of your content will be shown there.

When I try to access my content, I get the message "You must be logged in to access this content." Help!

If you see this message, you may be prompted to create an account. Be sure to use the same email address that is associated with your previous orders.

I'm having trouble resetting my password.

If you are trying to reset your password and the system won't accept it, first be sure that you have created an account. To create an account, click here, then click "Create a New Account" in the middle of the page. Follow the steps in our tutorial video. If you are still experiencing difficulty, please email learn@dietitiansondemand.com for help.

Can I get a refund for my order?

All sales are final. Refunds are not issued for CPEU content.

Live webinars FAQ

How do I join the live webinar I registered for?

Detailed instructions can be found in the confirmation email received after registration. You can log in to your account to join the event, or join by using the direct Zoom link provided in the confirmation and reminder emails.

When do I receive my certificate after attending a live webinar?

The certificates for live webinar events will be emailed to live attendees within 24 business hours after the live event. The certificate will be emailed to the email address entered when you joined the live webinar in Zoom. Be sure to check your junk/spam folders. Since only live attendees can receive a certificate, live webinar certificates will not be available inside your portal.

Will I receive a recording of the live webinar?

Yes! All dietitians who register for a live webinar event will receive access to the recording, whether or not you were able to attend the live presentation. Recordings are typically available within one week of the live presentation. Due to new CDR requirements for continuing education programs, we are no longer offering the recordings of live webinar events for CPEU credit. We apologize for the inconvenience.

Are the live webinars accredited by CDR?

All our CPEU-Eligible programs follow the standards set by CDR for continuing education programs. According to the CPEU program descriptions listed in CDR’s Activity Type Definitions document, CPEU-Eligible Live programs (activity type 173) do not require prior approval from CDR to be considered valid for CPEU credit.

To claim CPEU credit for a Dietitians On Demand webinar, you must attend the live presentation, retain a copy of the certificate distributed by Dietitians On Demand, and list the CPEU program in your CDR Activity Log. Any program in our store with "CPEU" in the title is eligible for continuing education credit.

On the CPEU certificate, what do I need to put on the line asking for Provider Code?

This section on the CPEU certificate may be left blank. It is not required for you to include the provider code on the certificate if the name of the organization is included.

Where are the Learning Needs Codes?

On our new continuing education programs (published on or after June 30, 2020), you’ll notice that there are no longer Learning Needs Codes listed. CDR has officially phased these out and is now exclusively using the Performance Indicators to characterize learning competencies. What does this mean for you? Performance Indicators listed on our CE programs will match the ones you selected on your learning plan.

I registered for a live webinar, but the webinar was full, and I could not join.

Currently, our live webinars have a 1,000-person capacity limit. We do our best to monitor registrations and ensure as many people can join as possible. Recordings of all live webinars are shared with all registrants, whether or not they are able to attend live.

How can I provide feedback on the live webinar I attended?

A post-event survey will be offered to provide feedback on a live webinar. Attendees will be redirected to the survey at the conclusion of the live presentation. You can also access the survey within the course in your account. For any additional feedback or questions, please email learn@dietitiansondemand.com.

On-Demand CPEU Content FAQ

Why is there no signature showing on my CPEU certificate in the portal?

You will need to download the certificate from your account for the electronic signature to appear on certificates.

How do I download a certificate from the portal?

All CPEU certificates are located inside your account inside the product at the very end of the program. To download a certificate or infographic from your account, click the box with an arrow pointing down in the top right-hand corner of the certificate module screen.

Employee discounts and bulk purchases

Do you offer discounts for buying content in bulk for a team of dietitians?

Yes! For orders of 5 or more of the same product, use code GROUP at checkout for 20% off your order. After checkout, email our team at learn@dietitiansondemand.com with the names and emails of your team so we can distribute to everyone properly.

I am an active employee with Dietitians On Demand and am currently on an assignment. Do I receive any employee perks?

Yes! DOD employees who are currently on assignment get exclusive discounts to on-demand education. Be sure to check your inbox and texts for a monthly $100 discount code to use for on-demand courses.

How can I provide feedback on the on-demand educational resource I completed?

After completing the course, you will have the opportunity to complete an optional evaluation survey within your account. This assists us with gauging learner satisfaction and activity effectiveness.

You may share additional feedback with Dietitians On Demand by emailing learn@dietitiansondemand.com. CDR credentialed practitioners may share information regarding the quality of the CPE activity or any CDR prior approved activity with CDR staff by submitting the CDR CPEU Prior Approval Activity Complaint form on CDR’s website.