FAQs about the Dietitians On Demand Shop
Everything You Need To Know About the Dietitians On Demand Shop
Below are some FAQs about our live on-demand content:
How to access your content
How do I access the on-demand content I have purchased from the Dietitians On Demand shop?
Click here to access your content. If this is your first time logging in, you may need to create an account. Accounts are created using the email you used during checkout.
Click below to view a video demonstration for navigating your account:
Can I access all of my purchased content at once?
Yes! Click Access My Content in the top header bar of our shop. You may be prompted to sign in. Then, you'll be redirected to a page titled, "Student Dashboard." All of your content will be shown there.
I forgot to enter my discount code. Can it be applied retroactively, after I have already placed my order?
Unfortunately, we are not able to apply discounts retroactively. You are welcome to save the discount code and use it on your next order, as long as the discount is still current and not expired.
When I try to access my content, I get the message "You must be logged in to access this content." Help!
If you see this message, you may be prompted to create an account. Be sure to use the same email address that is associated with your previous orders.
I'm having trouble resetting my password.
If you are trying to reset your password and the system won't accept it, first be sure that you have created an account. To create an account, click here, then click "Create a New Account" in the middle of the page. Follow the steps in our tutorial video. If you are still experiencing difficulty, please email learn@dietitiansondemand.com for help.
Can I get a refund for my order?
All sales are final. Refunds are not issued for CPEU content or for swag. If your swag item is defective, please contact learn@dietitiansondemand.com for a replacement item.
Live webinars and CPEU certificates
When do I receive my Completion Certificate after attending a live webinar?
The certificate of completion for live webinar events will emailed to live webinar attendees within 48 business hours after the live event, after our team has manually verified live attendees. The certificate will be emailed to the email address entered when you joined the live webinar in Zoom. Since only live attendees can receive a certificate, live webinar certificates will not be available inside your portal.
Beginning on January 1, 2024, CPEU certificates will be distributed to live webinar attendees only. Due to new CDR requirements for continuing education programs, we are no longer offering the recordings of live webinar events for CPEU credit. We apologize for the inconvenience.
Are the live webinars accredited by CDR?
CDR is phasing out its Accredited Provider distinction and this will officially be discontinued on May 31, 2024. However, all our CPEU programs follow the standards set by CDR for continuing education programs. According to the CPEU program descriptions listed in CDR’s Activity Type Definitions document, CPEU Eligible Live programs (activity type 173) do not require prior approval from CDR to be considered valid for CPEU credit. To claim CPEU credit for a Dietitians On Demand webinar, you must attend the live presentation, retain a copy of the certificate of completion distributed by Dietitians On Demand, and list the CPEU program in your CDR Activity Log. Any program in our store with "CPEU" in the title is eligible for continuing education credit.
The CPEU certificate distributed by Dietitians On Demand looks different. Is this still a valid CPEU program?
Yes. Beginning on January 1, 2024, CPEU certificates distributed by Dietitians On Demand for live webinar presentations will no longer use the CDR template for CPEU certificates. However, the certificate distributed by Dietitians On Demand can still be used as proof of your attendance to the live webinar event. To claim the CPEU credit for a Dietitians On Demand live webinar, you’ll submit the activity to your CDR learning plan and attach the certificate of completion we distributed as proof of attendance. We also keep a record of attendance for all our live events, in case of CDR audit.
How do I claim the CPEU credit for a live webinar event when the certificate offered is not a standard CPEU certificate?
To claim the CPEU credit for a Dietitians On Demand live webinar, you’ll submit the activity to your CDR Activity Log and attach the certificate of completion we distributed as proof of attendance. We also keep a record of attendance for all of our live events, in case of CDR audit.
On the CPEU certificate, what do I need to put on the line asking for Provider Code?
This section on the CPEU certificate may be left blank. It is not required for you to include the provider code on the certificate, if the name of the organization is included.
Where are the Learning Needs Codes?
On our new continuing education programs (published on or after June 30, 2020), you’ll notice that there are no longer Learning Needs Codes listed. CDR has officially phased these out and is now exclusively using the Performance Indicators to characterize learning competencies. What does this mean for you? Performance Indicators listed on our CE programs will match with the ones you selected on your learning plan.
Why is there no signature showing on my CPEU certificate in the portal?
You will need to download the certificate from your account for the electronic signature to appear on certificates issued prior to Jan. 1, 2024.
How do I download a certificate from the portal?
To download a certificate or infographic from your account, click the box with an arrow pointing down in the top right-hand corner of the screen.
Will I receive a recording of the live webinar?
Yes! All dietitians who register for a live webinar event will receive access to the recording, whether or not you were able to attend the live presentation. Recordings are typically available within one week of the live presentation. See below for instructions to access the recording. Please note: Beginning on January 1, 2024, CPEU certificates will be distributed to live webinar attendees only. Due to new CDR requirements for continuing education programs, we are no longer offering the recordings of live webinar events for CPEU credit. We apologize for the inconvenience.
I registered for a live webinar, but I wasn’t able to attend. Can I still access the webinar?
Yes! All live webinar registrations include the webinar recording. Click here to access your account. On your dashboard, you'll see the webinar. Recordings are typically available within one week of the live presentation. Please note: Beginning on January 1, 2024, CPEU certificates will be distributed to live webinar attendees only. Due to new CDR requirements for continuing education programs, we are no longer offering the recordings of live webinar events for CPEU credit. We apologize for the inconvenience.
I registered for a live webinar, but the webinar was full and I could not join.
Currently, our live webinars have a 1,000-person capacity limit. We do our best to monitor registrations and ensure as many people can join as possible. Recordings of all live webinars are shared with all registrants, whether or not they are able to attend live.
How can I provide feedback on the live webinar I attended?
A post-event survey will be offered to provide feedback on a live webinar. RDs and DTRs may share information with CDR staff regarding the quality of any CPEU program by emailing QualityCPE@eatright.org.
Employee discounts and bulk purchases
Do you offer discounts for buying content in bulk for a team of dietitians?
Yes! Please contact us at learn@dietitiansondemand.com to make arrangements for a group. Many groups will qualify for a discount. For orders of 5 or more of the same product, use code GROUP at checkout for 20% off your order.
I am an active employee with Dietitians On Demand and am currently on an assignment. Do I receive any employee perks?
Yes! DOD employees who are currently on assignment get exclusive discounts to on-demand education. Be sure to check your inbox for a monthly $100 discount code to use for on-demand courses.
Contact our team at learn@dietitiansondemand.com for any additional questions.