Elevate FAQs

Everything You Need To Know About Elevate By Dietitians On Demand

Below are some FAQs about our on-demand content.

How do I access the on-demand content I have purchased from Elevate by Dietitians On Demand?

There are two ways you can access the content you have purchased.

  1. Click the link in your confirmation email that says, "Click here and sign in to access educational content."
  2. Click Access My Content in the top header bar. You may be prompted to sign in. Then, you'll be redirected to a page titled, "Student Dashboard."
How to access your content in Elevate by Dietitians On Demand

See a video demonstration here:

Can I access all of my purchased content at once?

Yes! Click Access My Content in the top header bar. You may be prompted to sign in. Then, you'll be redirected to a page titled, "Student Dashboard." All of your content will be shown there.

How do I access my VIP Membership discount?

Once you're a member of the VIP Membership you receive 50% off the list price on all on-demand educational programs. When you purchase your VIP Membership, you'll receive a unique discount code. Log into your account to view the discount code: Visit to the Elevate home page, click Access My Content, log in, then click on your VIP Membership. The discount code can be found on the lefthand menu within the VIP Membership product.

How do I apply a discount code?

Discount codes are applied at checkout. See the example below. Please note, if you are a VIP Member, you cannot add any additional discounts to your order.

 How to apply a discount code

When I try to access my content, I get the message "You must be logged in to access this content." Help!

If you see this message, you may be prompted to create an account. Be sure to use the same email address that is associated with your previous orders. 

Can I get a refund for my order?

All sales are final. Refunds are not issued for CPEU content or for swag. If your swag item is defective, please contact learn@dietitiansondemand.com for a replacement item.

On the CPEU certificate, what do I need to put on the line asking for Provider Code?

This section on the CPEU certificate may be left blank. It is not required for you to include the provider code on the certificate, if the name of the organization is included.

Where are the Learning Needs Codes?

On our new continuing education programs (published on or after June 30, 2020), you’ll notice that there are no longer Learning Needs Codes listed. CDR has officially phased these out and is now exclusively using the Performance Indicators to characterize learning competencies. What does this mean for you? Performance Indicators listed on our CE programs will match with the ones you selected on your learning plan.

When do I receive my CE certificate after attending a live webinar? 

The CE certificate will be available in your account. Visit our Elevate by Dietitians On Demand Shop and click "Access My Content" in the top header bar. You'll be prompted to login. On your dashboard, click on the webinar. The CE certificate can be found here. Please allow up to 24 hours after the live presentation for the certificate to be added to your account.

Will I receive a recording of the live webinar?

Yes! New for 2022, all dietitians who register for a live webinar event will receive access to the recording, whether or not you were able to attend the live presentation. Recordings are typically available within one week of the live presentation. See below for instructions to access the recording.

I registered for a live webinar, but I wasn’t able to attend. Can I still access the webinar?

Yes! All live webinar registrations include the webinar recording. Visit our Elevate by Dietitians On Demand Shop and click "Access My Content" in the top header bar. You'll be prompted to login. On your dashboard, you'll see the webinar. Recordings are typically available within one week of the live presentation.

Do you offer discounts for buying content in bulk for a team of dietitians?

Yes! Please contact us at learn@dietitiansondemand.com to make arrangements for a group. Many groups will qualify for a discount.

I am an active employee with Dietitians On Demand and am currently on an assignment. Do I receive any employee perks?

Yes! DOD employees who are currently on assignment get exclusive discounts to on-demand education and live webinars. Be sure to check you inbox for a monthly $50 discount code to use for on-demand courses. Plus you’ll get reminders to sign up for your FREE spot in our monthly live events. Contact us at learn@dietitiansondemand.com for any additional questions.